Neighbour noise
Noise nuisance is an unreasonable level of noise that has a negative impact on others on a regular basis.
We decide if something is a noise nuisance based on what the average person would find unacceptable, and what can be defined as a statutory nuisance.
Noise nuisance can vary in type, but for it to be considered a nuisance it needs to happen on a regular basis.
Most neighbour problems can be resolved by talking to each other in the first instance. A friendly approach to make your neighbour aware of the problem is often effective.
If you don't feel comfortable approaching your neighbour directly, try using our Dear Neighbour card.
Report neighbour noise
If you wish to report noise from your neighbour, please contact us. You can then provide your caseworker with details of how the noise impacts you or your household and, if possible, recordings.
You will be asked to complete a diary of the noise using our antisocial behaviour mobile app for two weeks (diary sheets are provided if you are not able to use an app). In some cases, it may be necessary for the caseworker to intervene sooner, depending on the issue.
We recognise people have differing lifestyles and that some everyday living sounds can have a negative impact. In cases like this we offer mediation. Mediation is an informal way for both parties to amicably resolve disputes.
Email asb@crawley.gov.uk or call us on 01293 438438.
Investigating noise nuisance
When assessing whether noise is unreasonable and requires action we consider:
- The activity causing the noise nuisance
- How loud the noise is and how intrusive it is
- Duration of noise
- Frequency of noise
- The time of day or night
- Whether it is deliberate or not
- What steps the person has taken to avoid or reduce the nuisance
We will not investigate:
- Noise from domestic appliances such as washing machines, hoovers unless they are used at unreasonable hours, e.g. after 10pm and before 6am
- Noise from children playing outside
- Noise from family lifestyles, including talking in gardens, noise from children, friction between day and night workers
- Occasional events such as barbeques and fireworks
- One-off parties such as religious celebrations, New Years Eve and weddings
- DIY work unless it is persistent and at unreasonable hours
Good neighbour agreement
Working with our tenants, we have written a good neighbour agreement to help our existing and new tenants create a welcoming and friendly community.
Please embrace the following neighbourly standards:
- show respect for your neighbours and don’t cause a nuisance or disturbance
- talk to your neighbours before you do any activity that could cause a nuisance or disturbance such as DIY or celebrations, particularly early in the morning or late at night
- we also encourage you to talk to your neighbours to try and resolve any differences between yourselves before getting in touch with us
- be fair when communicating with everyone, respect people’s differences before getting in touch with us, irrespective of their religion, race, ability, culture, or political beliefs
- accept that everyone is different and be tolerant of the lifestyles of others, particularly around noise levels
- keep any pets under control. You must keep dogs on a lead in communal areas and clean up any mess in communal areas and your home or garden immediately
- keep your garden and any communal areas clear and tidy
- make sure all household waste is disposed of in the appropriate manner
- close gates and doors behind you, particularly doors in flats with entry systems
- take responsibility and report any repair problems in your property, the building or communal areas surrounding your home
Noise reduction
Noise from neighbours is a common source of disturbance, as no house or flat is totally soundproof.
Everyone can expect to hear some noise from the people who live around them. We ask that you are tolerant of this and also mindful when carrying out noisy activities of the potential impact on your neighbour.
Read our guidelines for reducing noise in the home to minimise disturbance to neighbours.
Your gardens are a place to rest, relax and play. Gardens tend to offer minimal sound insulation so your activities can have a greater effect on neighbours.
- If a child’s toy or game is extremely noisy, try and find quieter alternatives e.g. using soft balls or limit time playing the noisy games
- If you have a barbeque or party, tell your neighbours, invite them if appropriate, avoid amplified music out of doors and if anyone does complain, turn it down. Either end your party or bring your guests indoors at a reasonable time
- Take care when closing doors, particularly if you live in a flat with a shared entrance and particularly late at night and early in the morning
- Cupboard doors can also be annoying especially if the units are fixed to party walls. Avoid slamming doors. Inexpensive adhesive furniture pads can be a very effective way of reducing noise by sticking these to the inside of the cupboard door or around an internal door frame
- If you live in a flat when you are buying floor coverings, consider carpet as laminate floor may increase the noise transmission to your neighbours. (If you are a ºÚÁÏÍøÕ¾ Borough Council tenant and live in a first floor flat or above you are not permitted to lay laminate floor)
Everyone should be able to enjoy fireworks safely however others may not realise the harm and distress they are causing to local residents and animals. This is why members of the public may only use fireworks on private property, such as their back gardens, and only licensed professionals can use them in public places.
You must:
- Always use fireworks outside with a bucket of water or hose nearby
- Keep fireworks away from dry leaves and other materials that can easily catch on fire
- Light one firework at a time
- Keep the firework you are lighting well away from unlit fireworks
Misuse of fireworks can cause damage to property and do significant harm to people and animals.
The law says you must not set off or throw fireworks (including sparklers) in the street or other public places.
You must not set off fireworks between 11pm and 7am, except for on:
- Bonfire Night, when the cut off is midnight
- New Year’s Eve, Diwali and Chinese New Year, when the cut off is 1am
Music tastes vary so do not assume just because you like a song your neighbour will want to hear it as well.
- With amplified sound, keep the volume down, especially the bass which can be more annoying than higher frequencies. Don’t put speakers on or close to party walls, ceilings or floors
- If you have a bedroom TV, keep it quiet at night, especially if your bedroom adjoins someone else’s
- If playing an instrument, practice where and when it will have least impact on neighbours
- Where possible, use headphones if listening to loud music/loud TV
Sometimes people are disturbed by you doing your household chores. Appliances such as dishwashers/washing machines can not only be noisy but can also cause vibrations which can sometimes be heard in neighbouring properties.
- When buying new appliances, buy a quieter model, not all models have a noise rating, but look out for the “Quiet Markâ€
- Where possible, position them to cause the least disturbance to your neighbour
- Ensure washing machines, dishwashers and fridge freezers if possible, are placed on an even floor and on a carpet/mat to reduce vibrations, if you live in a flat
- Do the vacuuming at a reasonable time, especially if you live in a flat or terrace, avoid early morning or late night cleaning sprees
- In the kitchen, avoid banging pans and cupboard doors and don’t use blenders/grinders on surfaces attached to party walls
As a responsible pet owner you need to ensure that your animal does not cause a nuisance to others. Whilst barking is a natural behaviour, continual dog barking/howling is unacceptable and the behaviour needs to be addressed.
Dogs bark if they are lonely/unhappy, dogs can bark continuously which neighbours may find disturbing. If you have to leave your dog alone, make sure it’s well exercised and fed. Some dogs like a radio for company, or get a friend or neighbour to look in.
You should not leave your dog alone for long periods of time if it barks continuously.