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The anti-social behaviour case review (formerly known as Community Trigger) is intended to encourage a collaborative problem-solving approach amongst the police, council and other relevant bodies when dealing with serious and persistent cases of ASB and hate crime, and to identify whether further action can be taken to resolve the problem.

The anti-social behaviour case review does not replace organisations' own complaints procedures, and you still have the opportunity to complain to the Ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have received from an individual or service.

For the purposes of the anti-social behaviour case review, anti-social behaviour is defined as behaviour causing harassment, alarm or distress to a member, or members, of the public.

You must have reported at least three separate incidents of anti-social behaviour or hate crime to the police, council or, if you are a housing association tenant, to your landlord in the last six months. Each incident needs to have been reported within one month of the incident taking place.

• Fill out the eform below
• Contact your housing association, the council or the police for a paper form
• Call your housing association, the council or the police and provide the relevant details over the telephone

• You application will be reviewed by the relevant bodies involved in your case
• You will be told whether or not your case meets the anti-social behaviour case review criteria
• If it does not, you may be given advice on what else you can do
• If your case does meet the criteria, the relevant bodies will carry out a review of your case. They will consider what actions have been taken, and whether other actions need to be taken
• You will be allocated a single point of contact and they will keep you updated on your anti-social behaviour case review application, including what the outcome of the review is, and if any recommendations for future action are made

See the table below for an annual breakdown of:

• Anti-social behaviour case review activations received
• Times the threshold for review was not met
• Anti-social behaviour case reviews carried out
• Anti-social behaviour case reviews that resulted in recommendations being made

If you or someone you know would like help with understanding the anti-social behaviour case review contact us at either of the following addresses:

If you are a housing association tenant you can also contact your landlord at their address.