ºÚÁÏÍøÕ¾

To deliver an excellent service it is essential that you, our tenants and residents, are involved in helping us to make decisions about the way we manage your homes.

If you've recently had a repair or maintenance work carried out at your home. Complete our short satisfaction survey to help us make sure we're delivering the best possible service.
 

You can read the full version of ºÚÁÏÍøÕ¾ Homes' Annual report 2022 to 2023 here.

ºÚÁÏÍøÕ¾ Homes' annual report for 2023 to 2024 will appear here later this year. If you would like to be notified when it is available, email tenantparticipation@crawley.gov.uk.

We need council tenants and leaseholders to get involved and work with us. We need your help to keep an eye on how well we are doing by scrutinising the service as well as looking at how we do things. Everything we do could affect you, so we want you to get involved in helping us to improve our service. We are looking for more tenants to get involved

The Tenant and Leaseholder Action Panel is our tenants’ scrutiny group and they look at how ºÚÁÏÍøÕ¾ Homes works and makes sure their services are of the highest standard and residents are at the heart of their work.

If you are interested in joining TLAP, email tenantparticipation@crawley.gov.uk or call Terry Hardie 01293 438434.

As a social housing provider we need to meet certain national standards and to let you know how well we are doing against them.

If you have a problem with your council housing, you can make a complaint. Find out more about the complaints process on our complaints page. 

If we are unable to resolve the issue, you can contact the Housing Ombudsman. They will investigate complaints about:

• housing management
• repairs
• leaseholder complaints
• transfers 
• mutual exchanges

For unresolved problems with housing allocations or the Housing Register, you need to contact the Local Government and Social Care Ombudsman. . Landlords must carry out an assessment each year against this mandatory code. As part of the code we are required to complete a self assessment against the complaint handling code, produce a complaint performance and service improvement report and present this to councillors at Cabinet.

We then need to publish the self assessment, the report and the councillors' response to that report. Following the Cabinet discussion, we will be updating the self assessment and adding it to this page by the middle of October 2024.