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The government is providing a temporary Business Rates discount to eligible retail, leisure, and hospitality properties to help support the businesses that make our high streets and town centres a success and help them to evolve and adapt to changing consumer demands.

From 1 April 2025 to 31 March 2026 eligible businesses will receive a reduction of up to 40 per cent.  The discount will only apply between 1 April 2025 and 31 March 2026 and if the business meets the qualifying criteria.

All discounts are subject to the cash cap limits.

From 1 April 2024 to 31 March 2025 eligible businesses will receive a reduction of up to 75 per cent.  The discount will only apply between 1 April 2024 and 31 March 2025 and if the business meets the qualifying criteria.

All discounts are subject to the cash cap limits.

Please note that this needs to be claimed and awarded by 30 September 2025. Any applications after this date will not be accepted. It is no longer possible to claim this relief for prior years. 

For 2025 the cash cap is set at £110,000 per Ratepayer.

This means that a ratepayer (together with any other companies in the same group) shall not receive more than £110,000 of the Retail, Hospitality and Leisure Relief Scheme for eligible properties within 2025 to 2026 and shall not receive more than £315,000 in total of Small Amounts of Financial Assistance over three years, including 2025 to 2026.

For 2024 the cash cap is set at £110,000 per Ratepayer.

This means that a ratepayer (together with any other companies in the same group) shall not receive more than £110,000 of the Retail, Hospitality and Leisure Relief Scheme for eligible properties within 2024 to 2025 and shall not receive more than £315,000 in total of Small Amounts of Financial Assistance over three years, including 2024 to 2025.

Expanded Retail Discount is available to eligible properties that are occupied and wholly or mainly being used:

• as shops, restaurants, cafes, drinking establishments, cinemas and live music venues
• for assembly and leisure
• as hotels, guest and boarding premises and self-catering accommodation

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From 2022 Betting shops, estate agents, letting agents and employment agencies no longer qualify for this relief.

Eligible businesses will need to .

If you want to refuse the discount, tell us by emailing rates@crawley.gov.uk.

Businesses will not receive the discount if a declaration has not been submitted.

If you have any questions, email rates@crawley.gov.uk.